Walkin TCS BPS Hiring for Email Process Jobs in Kolkata 6th to 9th December 2016. TCS BPS | Invites experienced graduates @ Kolkata, Interview on 6th Dec 2016 to 9th Dec 2016 (Reference-Shilpa Banerjee)
Job Position: Email Process
Experience: 1 year to 5 years
Salary: Best In Industry
Education Qualification: BA/B.Com/BBA/B.Sc/MBA/PGDM
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Work Location : Kolkata
Walk-in Interview Date and Time: 6th Dec to 9th Dec 2016 @ time: 10:30 AM to 2:00pm
To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.
–To answer customer queries and manage customer expectations through interactions via Web Chat and Emails
–To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
–To maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
–To manage all daily tasks and duties related to the process with strict compliance to guidelines.
–To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.
Required Skills and Specifications:
-Excellent written and verbal communication skills.
-Must be Customer Centric.
-Must have an analytical bent of mind.
-Excellent knowledge of basic computer skills.
-Ability to take on stretch assignments and deliver under pressure.
-Must be patient motivated towards work.
-Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.
NOT ELIGIBLE: MSC/MCA/BE/B.TECH/BCA
-Candidates who have attended the interview process with TCS BPS in the last 6 months will not be eligible.
-Candidates must have cleared their Supplementary or ATKT exams of 1st year or 2nd year before appearing for the interview.
Venue: Tata Consultancy Services
9th Floor, Tower A1,
Unitech Infospace Gate 1,
New Town, Rajarhat, Kolkata
Reference: Shilpa Banerjee HR and EP Number (to be mentioned on resume)
Apply Mode: Direct Walkin
– EPCN number is mandatory for eligibility of the interview
– Register your resume in the below URL and mention the EPCN number on your resume www.careers.tcs.com
(Please select India, select BPS, go on experienced professionals and go to “create your profile for new users)
Candidate would need to carry a copy of the resume & 2 passport size Photograph with Original photo ID proof (Mandatory).
** Mention “Shilpa Banerjee-HR AND YOUR EPCN NO.” on top of your resume**
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TCS -Established in 1968 | 2nd largest Service Provider in the ITES/BPS Industry in India |183 Offices worldwide in 43 countries | 300,000+ employees|100,000 women employees |Revenues US$ 14.44 billion (2013-14) |Traded as BSE: 532540, NSE: TCS. The TCS Business Process Services (BPS) organization, provides domain centric business process transformation, consulting and analytics services to over 200 global clients across various verticals like Aerospace | BFS | Insurance & Healthcare | Life Science | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Retail & CPG | Telecom | Travel & Transportation and Hospitality| offering specialized platform expertise in the F&A, SCM, CIM and HRO space.
Company Website http://www.tcs.com