Home / BPO Jobs / TCS BPS Walkin for Email Process Jobs in Kolkata 6th to 9th December 2016

TCS BPS Walkin for Email Process Jobs in Kolkata 6th to 9th December 2016

Walkin TCS BPS Hiring for Email Process Jobs in Kolkata 6th to 9th December 2016. TCS BPS | Invites experienced graduates @ Kolkata, Interview on 6th Dec 2016 to 9th Dec 2016 (Reference-Shilpa Banerjee)
Job Position: Email Process

Experience: 1 year to 5 years

Salary: Best In Industry

Education Qualification: BA/B.Com/BBA/B.Sc/MBA/PGDM

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Work Location :  Kolkata

Walk-in Interview Date and Time: 6th Dec to 9th Dec 2016 @ time: 10:30 AM to 2:00pm

Job Description

Candidates should be willing to work in 24*7 rotational shifts and in any process
Job Purpose: Customer Interaction through email or webchat, no Voice interaction
To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.

Key Responsibilities:
–To answer customer queries and manage customer expectations through interactions via Web Chat and Emails
–To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
–To maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
–To manage all daily tasks and duties related to the process with strict compliance to guidelines.
–To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.

Required Skills and Specifications:
-Excellent written and verbal communication skills.
-Must be Customer Centric.
-Must have an analytical bent of mind.
-Excellent knowledge of basic computer skills.
-Ability to take on stretch assignments and deliver under pressure.
-Must be patient motivated towards work.
-Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.


Eligibility Criteria
– Graduates through Open Universities/Correspondence graduates cannot apply.
-Minimum 15 years of regular education (10th + 12th + 3 years Graduation)
-Candidates should not have more than 2 years of gap in education/Employment.
-Candidates who have attended the interview process with TCS BPS in the last 6 months will not be eligible.
-Candidates must have cleared their Supplementary or ATKT exams of 1st year or 2nd year before appearing for the interview.

Venue: Tata Consultancy Services
9th Floor, Tower A1,
Unitech Infospace Gate 1,
New Town, Rajarhat, Kolkata
Reference: Shilpa Banerjee HR and EP Number (to be mentioned on resume)



Apply Mode: Direct Walkin 


Mandatory Requirements-

– EPCN number is mandatory for eligibility of the interview
– Register your resume in the below URL and mention the EPCN number on your resume  www.careers.tcs.com
(Please select India, select BPS, go on experienced professionals and go to “create your profile for new users)
Candidate would need to carry a copy of the resume & 2 passport size Photograph with Original photo ID proof (Mandatory).

** Mention “Shilpa Banerjee-HR AND YOUR EPCN NO.” on top of your resume**

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About Company:

TCS -Established in 1968 | 2nd largest Service Provider in the ITES/BPS Industry in India |183 Offices worldwide in 43 countries | 300,000+ employees|100,000 women employees |Revenues US$ 14.44 billion (2013-14) |Traded as BSE: 532540, NSE: TCS. The TCS Business Process Services (BPS) organization, provides domain centric business process transformation, consulting and analytics services to over 200 global clients across various verticals like Aerospace | BFS | Insurance & Healthcare | Life Science | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Retail & CPG | Telecom | Travel & Transportation and Hospitality| offering specialized platform expertise in the F&A, SCM, CIM and HRO space.
Company Website http://www.tcs.com

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